7×24 technical support and operations monitoring

Support & Tickets

This page is for existing tenants to submit technical tickets. For sales inquiries, visit Contact.

Official Ticket Channel

Email support@technovainfo.co.uk with your Server ID, issue details and request type.

support@technovainfo.co.uk

Submit a ticket

Attachments are listed in the ticket email — please attach them manually in your email client when sending.

Support Scope

GPU hardware fault detection, diagnosis and repair
Server network and login anomaly handling
System environment and AI framework runtime debugging
BMC/IPMI remote access technical assistance
400G IB cluster network fault diagnosis
Resource usage consultation and daily ops support

SLA Response Standard

Ticket TypeResponse TimeService Mechanism
Normal technical ticket4 hours, business hoursUK business hours
Major incident (hardware down, network outage, service stop)1 hour emergency response7×24 emergency on-call